A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery - Amy K. Smith, Ruth N. Bolton, Janet Wagner, 1999
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PDF) Service quality, customer satisfaction and loyalty: A test of mediation
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Teacher work conditions and satisfaction across school configuration and contexts
Service Quality & Customer Satisfaction
PDF) Service quality, customer satisfaction and loyalty: A test of mediation
Beneficiary Experience, Affordability, Utilization, and Quality in Medicare Advantage and Traditional Medicare: A Review of the Literature – Report – 10002 | KFF
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IJERPH | Free Full-Text | Quality in Customer Service and Its Relationship with Satisfaction: An Innovation and Competitiveness Tool in Sport and Health Centers
Frontiers | Three tests of the Vulnerability-Stress-Adaptation Model: Independent prediction, mediation, and generalizability
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Assessing Customers Satisfaction Through Customerr Satisfaction Portfolio
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PDF) The Relationship Between Service Quality, Customer Satisfaction and Buying Intentions in the Private Hospital Industry
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